Return & Refund Policy

Last Updated: Jul 2025

1 General Policy for Custom-Made Furniture

• Customized items: Due to the personalized nature of our products, custom orders cannot be returned or refunded unless defective or damaged upon delivery.
• In-stock items may be canceled for a full refund before shipment.
• Exceptions: If an item arrives defective or incorrect, we will repair, replace, or offer store credit (at our discretion).

2 Warranty Claims

• 3-Year Limited Warranty covers manufacturing defects.
• Exclusions: Damage from misuse, improper assembly, or normal wear and tear.
• Claim Process: Email support@osmilefurniture.com with:
  • Order number
  • Photos/video of the issue
  • Proof of purchase

3 How to Initiate a Return

1. Contact us within 7 days of delivery for defective items.
2. We will provide a Return Authorization (RA) number if approved.
3. Ship the item back (we may arrange pickup for large items).
4. Refund processed within 14 business days after inspection.